Terms and Conditions

1. Agreement to Terms

These Terms and Conditions constitute a legally binding agreement between you ("Client") and Tanager Services LLC ("Tanager Services," "we," "us," or "our") governing your use of tanager-services.com and any services you engage from us. By accessing our site or engaging our services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, discontinue use of the site and do not engage our services.

2. Nature of Services and Professional Limitations

Tanager Services provides financial operations and analytical services. All services are operational and analytical in nature and do not constitute accounting, tax, legal, or investment advice. Tanager Services and its representatives are not acting as licensed CPAs, attorneys, or registered investment advisors. No engagement with Tanager Services creates an ongoing advisory relationship beyond the scope of the specific service purchased.

3. Client Responsibilities and Independent Judgment

You are solely responsible for the accuracy and completeness of any information you provide in connection with a Tanager Services engagement. Deliverables are prepared entirely from information you supply. Tanager Services is not liable for errors or inaccuracies in deliverables that result from incomplete or inaccurate client-provided data.

Client acknowledges that all business decisions remain solely the responsibility of Client. Tanager Services provides operational analysis and observations. Client exercises independent judgment regarding any actions taken based on deliverables.

4. Deliverables Disclaimer

Refund eligibility varies by service and is communicated at the start of each engagement. For TruePosition™, refunds are available only if requested before any financial information, source documents, or other client materials are submitted. Once materials have been received and work has begun, the engagement is non-refundable. TruePosition™ is a custom digital product prepared exclusively for your business and cannot be returned, transferred, or resold.

For all other services, refund terms are established at the time of engagement.

If you have a concern about a delivered product or service, contact us at hello@tanager-services.com before initiating any payment dispute.

6. Payment Terms

Payment is due according to the terms specified at the time of engagement. Tanager Services reserves the right to suspend work for overdue accounts. Clients are responsible for any fees, costs, or expenses incurred in collecting unpaid balances, including reasonable attorney's fees where permitted by law.

7. Data Handling

Financial data and documents you share in connection with any Tanager Services engagement are used exclusively to complete that engagement and will not be sold, shared, or disclosed except as necessary to provide services or comply with legal obligations. For information on how client data is collected, stored, and retained, please review our Privacy Policy at tanager-services.com/privacy-policy.

8. Intellectual Property

The Tanager Services name, logo, brand, and all website content are the property of Tanager Services LLC, protected by applicable copyright and trademark law. The TruePosition™ diagnostic framework, methodology, and all proprietary tools and templates are likewise the intellectual property of Tanager Services LLC. You may use deliverables prepared for you for your own internal business purposes. You may not reproduce, distribute, or use any Tanager Services methodology or content to create a competing product without express written consent.

9. Termination

Either party may terminate an engagement at any time unless otherwise specified in a separate written agreement. Client remains responsible for payment for work completed and expenses incurred prior to termination.

We reserve the right to change or modify these Terms at any time to reflect changes in our service offerings or legal requirements. Changes will be effective immediately upon posting the updated version on our website. Your continued use of our services after changes are posted constitutes your acceptance of the revised Terms. For questions regarding these terms, please contact Tanager Services directly through our official communication channels.

10. Limitation of Liability

Services are provided on an "as-is" basis. To the fullest extent permitted by law, Tanager Services shall not be liable for any indirect, incidental, or consequential damages, including loss of profits or data, resulting from business decisions made based on our deliverables. In no event shall Tanager Services' total liability arising out of any engagement exceed the amount paid by Client for the specific service giving rise to the claim. You maintain final responsibility for your business's financial decisions and outcomes.

11. Force Majeure

Tanager Services shall not be liable for delays or failure to perform resulting from circumstances beyond its reasonable control, including natural disasters, internet outages, cyberattacks, governmental actions, or other unforeseen events.

12. Governing Law and Disputes

These Terms are governed by the laws of the State of California. The parties agree to attempt to resolve any dispute informally and in good faith for thirty days before commencing any legal action. Contact us at hello@tanager-services.com. You consent to the exclusive jurisdiction of the courts of California for any dispute arising from these Terms or your engagement with Tanager Services.

13. Modifications

We reserve the right to modify these Terms at any time. Changes take effect immediately upon posting to tanager-services.com and apply prospectively. Changes do not materially alter the terms of engagements already in progress unless mutually agreed in writing. Continued use of our services after changes are posted constitutes acceptance of the revised Terms.